📦 Return Policy
At Audio Scenario, we want you to enjoy your Hi-Fi gear with complete confidence. If something isn’t right, we’re here to help.
✅ Eligibility for Returns
You can return items within 14 days of delivery.
Products must be in the same condition you received them, with all accessories and packaging included.
Proof of purchase (order confirmation or receipt) is required.
🔄 Refunds & Exchanges
Once we receive and inspect your return, we’ll notify you of the approval or rejection.
Approved returns will be refunded to your original payment method within 7–10 business days.
Exchanges are possible for the same item (if available) or for another product of equal value.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
In such cases, we’ll cover the shipping and provide instructions for sending the product back.
⚠️ Non-Returnable Items
Items sold as “clearance” or “final sale” cannot be returned.
Products with significant signs of wear, misuse, or damage not present at delivery may be refused.
💬 Need Help?
If you’d like to start a return or have questions about your order, please contact us at:
📧 info@audio-scenario.com
📞 +32 460 22 00 47
We’ll guide you through the process and make it as smooth as possible.